BEPK Frequently Asked
Questions

Creating a BEPK account is straightforward. Click the Register button at the top of any page, fill in your details — including a valid email address, mobile number, and a secure password — then confirm your registration via the verification link or OTP sent to your phone. Once verified, your account is active and you can make your first deposit and start playing. The whole process usually takes less than three minutes.

No. Each player is allowed only one BEPK account. Creating multiple accounts is a violation of BEPK's Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the Login page rather than creating a new account.

After registration, BEPK may ask you to complete identity verification (KYC) before processing your first withdrawal. You'll typically need to submit a clear photo of a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, driver's license, or UMID — along with a selfie. Verification is usually completed within 24 hours. This process protects your account and ensures compliance with anti-money laundering regulations.

Go to the Login page and click "Forgot Password." Enter the email address linked to your BEPK account and you'll receive a password reset link. Follow the instructions in the email to set a new password. If you no longer have access to your registered email, contact BEPK support directly through the in-app chat or the contact details on the About Us page.

BEPK supports a range of payment methods popular with Filipino players. For e-wallets, you can use GCash and PayMaya. For bank transfers, BEPK accepts deposits and withdrawals through BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱). Additional payment options may be added over time — check the cashier section of your account for the latest available methods.

Log in to your BEPK account and navigate to the Deposit section in your account dashboard. Select your preferred payment method — GCash, PayMaya, or your bank — enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction. GCash and PayMaya deposits are typically credited to your BEPK balance instantly. Bank transfers may take a few minutes to a few hours depending on your bank's processing time.

Withdrawal processing times vary by method. GCash withdrawals are typically processed within minutes during business hours and are the fastest option for most Filipino players. PayMaya withdrawals are similarly fast. Bank transfers to BPI, BDO, or Metrobank generally take 1–3 business days depending on your bank's internal processing schedule. First-time withdrawals may take slightly longer if account verification is still pending.

Yes, BEPK applies minimum and maximum transaction limits that vary by payment method. These limits are displayed in the cashier section of your account at the time of transaction. As a general guide, minimum deposits start at ₱100 for most e-wallet methods. Withdrawal limits depend on your account verification status and the payment method selected. Fully verified accounts typically have higher withdrawal limits. Contact support if you need to discuss higher transaction limits for your account.

Withdrawal requests can be declined for several reasons: your account verification (KYC) may be incomplete, you may have an active bonus with wagering requirements not yet met, the withdrawal amount may exceed your current limit, or there may be a security flag on your account. Check your account notifications for a specific reason. If the issue isn't clear, reach out to BEPK support through the in-app chat for assistance.

BEPK currently offers seven titles across different game categories: Lucky Neko (slot), Queen of Bounty (slot), Aviator (crash game), Bingo Adventure (bingo), Slide (arcade), Fisher Game (fishing arcade), and MG Live (live dealer). All games are available on both the BEPK website and the mobile app. New titles may be added to the library over time.

Yes. All BEPK games use certified Random Number Generation (RNG) technology to ensure every outcome is completely random and independent of previous results. This means no spin, round, or result can be predicted or manipulated — by the player or by BEPK. The RNG systems used in BEPK games are regularly tested and certified by independent third-party auditors to maintain fairness standards. You can review game-specific RTP (return-to-player) information in the game's help or info section.

Aviator is a crash-style game where a multiplier starts at 1x and increases as a plane climbs higher. Your goal is to cash out before the plane flies away — if you don't cash out in time, you lose your bet for that round. You can place one or two bets per round and set an auto cash-out multiplier if you prefer a hands-off approach. The multiplier at which the plane "crashes" is determined by the RNG and is completely unpredictable, which is what makes every round exciting.

Demo or free-play availability depends on the specific game and your account status. Some BEPK games offer a demo mode that lets you explore the mechanics without risking real money. Check the individual game page for demo availability. Note that winnings from demo play cannot be withdrawn — only real-money play generates withdrawable winnings. We recommend trying demo mode first if you're unfamiliar with a game's mechanics, especially for higher-volatility titles.

MG Live is BEPK's live dealer section, where real human dealers run games like baccarat, roulette, and blackjack via HD video stream. Unlike standard digital games that use RNG, live dealer games use physical cards, wheels, and equipment — the same as a land-based casino. You can see every action in real time, interact with the dealer via chat, and place bets through the on-screen interface. MG Live is available 24/7 and works on both desktop and the BEPK mobile app.

Yes. The BEPK app is available for both Android and iOS devices. Android users can download the APK directly from the App page on the BEPK website. iOS users can access the app through the link provided on the same page. Because the Android APK is not distributed through the Google Play Store, you may need to enable "Install from unknown sources" in your Android settings before installing — this is a standard step for APK installations and is safe when downloading directly from the official BEPK website.

Yes, the BEPK app is completely free to download and install. There are no subscription fees or download charges. You only spend money when you make a deposit and place bets within the games. The app gives you access to the full BEPK game library, your account dashboard, deposit and withdrawal functions, and customer support — all from your mobile device.

Yes. The BEPK app fully supports GCash deposits and withdrawals, just like the desktop website. You can link your GCash account through the cashier section of the app and complete transactions without switching between apps. PayMaya and bank transfer options are also available within the app. All payment methods available on the website are accessible through the BEPK mobile app.

If you're experiencing issues with the BEPK app, try these steps first: close and reopen the app, check your internet connection (switch between mobile data and Wi-Fi), clear the app cache in your device settings, and make sure you're running the latest version of the app. If the problem persists, uninstall and reinstall the app from the App page. For persistent technical issues, contact BEPK support through the in-app chat or via the contact details on the About Us page.

BEPK takes data security seriously. All data transmitted between your device and BEPK servers is encrypted using SSL/TLS technology. Your financial information is never stored in plain text, and payment processing is handled through secure, compliant payment gateways. BEPK does not sell or share your personal data with third parties for marketing purposes. For full details on how your data is collected, stored, and used, read the Privacy Policy.

To keep your BEPK account secure: use a strong, unique password that you don't use on other sites; never share your login credentials with anyone; log out of your account when using shared or public devices; enable two-factor authentication (2FA) if available on your account; and be cautious of phishing attempts — BEPK will never ask for your password via email or chat. If you suspect unauthorized access to your account, change your password immediately and contact BEPK support.

If you wish to close your BEPK account, contact support through the in-app chat or the contact details on the About Us page. Before closing, make sure to withdraw any remaining balance. If you're closing your account due to gambling concerns, we strongly encourage you to explore the self-exclusion and cooling-off tools available through the Responsible Gaming page first — these options let you take a break without permanently losing your account.

BEPK provides several tools to help players stay in control of their gaming. These include deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods, and self-exclusion options. You can access and configure these tools through the Responsible Gaming page or your account settings. BEPK is committed to promoting safe and responsible play for all Filipino players.

Self-exclusion is a tool that temporarily or permanently blocks you from accessing your BEPK account and placing bets. It's designed for players who feel their gambling is becoming a problem. You can request self-exclusion for a set period (e.g., 30 days, 6 months) or permanently. During a self-exclusion period, you will not be able to log in, deposit, or play. To apply self-exclusion, visit the Responsible Gaming page or contact BEPK support directly.

The minimum age to register and play on BEPK is 21 years old, consistent with Philippine regulations governing casino-style gambling. This applies to all games on the platform — slots, live dealer, crash games, and all other titles. BEPK enforces this requirement strictly and may request age verification documents at any time. If you know someone under 21 who is attempting to access BEPK, please contact support immediately.